Application Support
FIRST LEVEL SUPPORT
In addition to the one year system warranty and factory calibration, every DEWETRON system purchase includes unlimited First Level Support for the life of the system.
Benefit from direct telephone and online access to a network of support professionals who will work with you to solve any basic problems that may arise.
YOUR BENEFITS
- Direct access to professional support technicians
- Worldwide phone and e-mail support
- Remote support via the internet
SECOND LEVEL SUPPORT
Receive the professional assistance of an experienced Engineer for your test set-up, as well as during testing and analysis of your measurement data.
With this service, priority assistance is guaranteed in order to save you time and facilitate the transfer of knowledge.
Additional Application Support service packages are available for remote or on-site support.
SECOND LEVEL REMOTE SUPPORT
Receive the professional assistance of an experienced Application Engineer for your test set-up, during measurement testing and to analyze your measurement data. With this service, priority assistance is guaranteed to save you time and to facilitate the transfer of knowledge.
Professional assistance from a trained DEWETRON Application Engineer is available remotely via phone/internet.
This Application Support is provided hourly, up to 4 hours or for an 8-hour day.
SECOND LEVEL ON-SITE SUPPORT
Second Level on-site Application Support is available and should be purchased with Second Level Application Support.
At the discretion of DEWETRON, on-site support may be obtained post purchase if circumstances prohibit remote support.
This service is charged per day.
Support Hotlines
Since we know that downtime is expensive, we try to be available for our customers at any time – by phone or by e-mail.
USA
Visit Customer Care Center USA.
If you have a First Level Support question our Support Engineers may be contacted directly through email or by phone:
[email protected]
Phone: 401-398-2735
To purchase DEWETRON’s Second Level Support email or phone our Customer Care Coordinator at:
[email protected]
Phone: 401-398-7966 or 1-866-598-3393
2850 South County Trail, Unit 1
East Greenwich, RI 02818
USA
GERMANY
+49-711-673100-70
DEWETRON Deutschland GmbH
Rudolf-Diesel-Straße 32
73760 Ostfildern
Germany
France
+33 562 3675 75
+33 630 164626
2, rue de la Cartoucherie
65000 Tarbes
France
China, Beijing
+86-135-2031-7573
+86-135-8173-4523
DEWETRON Test and Measurement Equipment (Beijing) Co., Ltd
Room 1510A, Huateng Building
Jinsong of Chaoyang District
100021 Beijing
PR China
China, Shanghai
+86-21-6289-0027
DEWETRON Test and Measurement Equipment (Shanghai) Co., Ltd
Room 1403, CITS Building
No.1277 Beijing Rd.(W)
Jing’an District, Shanghai 200040
PR China
